When L. David Marquet became captain of USS Santa Fein 1999, it was the worst-performing nuclear-powered attack submarine and crew by Naval standards. The exercise torpedo scored a hit, which Marquet announced... Marquet and his officers had read and discussed Stephen Coveyâs book, The 7 Habits of Highly Effective People, so he was pleased when Covey, who had sought Navy permission to ride a submarine, was assigned to Santa Fe. View a full … Books we rate below 5 won’t be summarized. Brief summary of. While deliberate action reduces errors, it's not enough, by itself, to build competence. In contrast, many of todayâs employees are knowledge workers who work independently to develop and apply information. Capt. There was also a lot of work ahead. Struggling against his own instincts to take control, he instead achieved the vastly more powerful model of giving control. Turn the Ship Around! Marquet used the leader-leader model to empower the demoralized crew he inherited. A 1981 US Naval Academy graduate, L. David Marquet served in the US submarine force for 28 years. Cutting out the fluff: you don't spend your time wondering what the author's point is. They were halfway through the deployment, and were preparing to fire the first submarine-launched torpedo in the Arabian Gulf. Immediately recognize excellent performance. Santa Feâs crew performed flawlessly without Marquetâs involvement. While many leaders claim they want managers and employees to take ownership of their work, the companyâs top-down systems of controlling and monitoring work prevent this. The Innovative – You can expect some truly fresh ideas and insights on brand-new products or trends. Coveyâs visit, during a short proficiency training run in the Hawaiian Islands, offered Marquet an opportunity to reflect on what his team had accomplished under the leader-leader empowerment model. Over time, Marquet and his officers came up with 20 âmechanismsâ (Navy terminology for methods practices) to transform Santa Fe from a leader-follower to a leader-leader organization. To keep the mentoring from falling into a leader-follower format, Marquet developed it as a mentor-mentor program, where both he and the officer shared ideas on what Santa Fe needed to accomplish and what the officer could do for himself and to support the ship. In charting the route out to sea, they focused on the procedures for avoiding buoys, shallows, boats, and other hazards rather than on determining a route that would take them to where the enemy submarine was likely to be. The typical leader-follower structure is designed to push information up the chain of command to the people who make the decisions. This structure is a tremendous source of frustration and inefficiency while giving leaders the illusion they are “in charge.” These limitations were at a breaking point aboard the USS Santa Fe – once the worst performing nuclear submarine in the US fleet. Turn the Ship Around! Better yet, let your people decide what to do. is the consummate book on leadership for the Information Age--where unleashing knowledge workers' intellectual capital is pivotal in optimizing organizational performance: from maximizing market share and minimizing customer churn to improving margins. : A True Story of Turning Followers into Leaders. The Captain initially refuses, but then agrees to grant Leggatt his wish. Analytical – You’ll understand the inner workings of the subject matter. Turn the Ship Around! In contrast, Santa Fewelcomed inspectors as experts who could help the crew improve. David is one of the world’s most in-demand leadership speakers and the bestselling author of Turn the Ship Around. Besides pushing authority downward to the chiefs, here are the other mechanisms or methods Marquet used to spread control throughout the organization: Unlock the full book summary of Turn the Ship Around by signing up for Shortform. They learned to think and act proactively, determining what needed to be done and the best way to do it, rather than waiting for direction. Do they use follower language such as, âMay I have permission to,â âIâd like to,â âCould we,â âWhat should I do about,â âDo you thinkâ¦â? Marquet needed to radically change the way officers and crew operated. The traditional leader-follower model practiced in the U.S. Navy and most companies and organizations assumes there are two types of people: leaders who make decisions and followers who implement them. The engineering drill involved a simulated problem that shut down the submarineâs reactor. He shares the phases of struggle from his frustration, questioning, and ultimate rejection of the leader-follower model, to the trials and tribulations adopting the new model, to the ultimate overwhelming success with the leader-leader model. This nearly cost Santa Fe a key crew member. It’s responsible for successes ranging from the construction of the pyramids in ancient Egypt to the factories of the Industrial Revol… : A True Story of Turning Followers into Leaders and bought it almost immediately to learn more. Control: Decentralize decision-making to increase the crewâs initiative and motivation. To... To reduce errors made by people acting on autopilot, Santa Fe used a procedure called taking âdeliberate action.â Before acting, a crew member would pause and verbally state what he intended to do. Specify goals, but let crew members decide the best methods for reaching them. Begin with the end in mind: Set long-term goals. Who are your companyâs inspectors and how do you and your organization typically respond to them? If crews only have to do what theyâre told, they donât need a deep understanding of how things workâthey just follow procedures. Focus on the following - Zero down on the central problem and two to five related problems in the case study. “Leadership is communicating to people their worth and potential so clearly that they are inspired to … Read full summary of Turn the Ship Around. Your highlights will appear here. In a letter on September 5, Walton says that his crew have demanded that he turn the ship around and head for home as soon as the ice frees them. First Edition:2012. Marquet decided to involve the entire crew by instituting a behavior change that he hoped would lead to changed... Read on the go with our iOS and Android App. The leader-leader structure is based on a different assumption about people: everyone can be a leader, and an organization is most effective when everyone thinks and acts like a leader. For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge. It also was a test of the leader-leader model. He believed that if they took responsibility for problems and solutions rather than waiting to be told what to do, theyâd see themselves as leaders instead of followers. They spotted a navy resupply (combat support) ship, USS Rainier , several miles away and decided to ask for oil. Turn the Ship Around! In a year, he turned the crew into one of the best by replacing the militaryâs traditional âleader-followerâ or command-and-control structure with a âleader-leaderâ organizational model. Marquet supervised one of two 60-person crews operating the control room and nuclear reactor. Both the chiefs and crew became more engaged in their work. In a year, he turned the crew into one of the best by replacing the militaryâs traditional âleader-followerâ or command-and-control structure with a âleader-leaderâ organizational model. Turn the Ship Around! By instituting a âChiefs in Chargeâ program, Marquet made the chiefs accountable for the performance of their divisions and crew members. In the process, Marquet learned two more lessons about decentralizing control. This has been the basis of our thinking about leadership for hundreds of years because it has worked. Turn the Ship Around Summary is a groundbreaking investigation into modern practices of leadership. They were doing a practice exercise that involved locating an enemy submarine, monitoring it, and sinking it if they were ordered to do so. Such top-down direction destroys initiative and turns motivated, positive employees into depressed cynics who go through the motions. However, the crew ignored the bureaucratic process, which was unheard of, and simply contacted the... Santa Feâs achievements and innovations under Marquetâs leadership lasted long after his departure and spread throughout the submarine force. Turn The Ship Around From these beginnings, DAVID MARQUET molded the leadership techniques he developed on the Santa Fe into a system called Intent-Based Leadership™ for your organization to implement to create effective leaders at every level. The leader-follower model doesnât manage cognitive work effectively. Turn the Ship Around tells the story of how a mediocre Navy submarine crew became a highly respected crew by the works of a new navy captain. Eloquent – You’ll enjoy a masterfully written or presented text. As a result, team members see themselves as leaders instead of followers. Besides being ineffective, the system meant that the officers were taking responsibility for the work of others below them. The mechanisms focused on three key areas: The typical leader-follower structure is designed to push information up the chain of command to the people who make the decisions. One of the best examples of a veteran-penned volume is Turn the Ship Around! The petty officerâs reply revealed he was an unhappy follower who wasnât taking any responsibility for his unhappiness. Foreword by Stephen R. Covey Here top leaders will learn how they can release the passion, intellect, and energy of their people. Inspiring – You’ll want to put into practice what you’ve read immediately. The theme they came up with was âLeadership at every levelâ and the principles included: Santa Fe moved on the surface through the crowded Strait of Malacca, between Singapore and Indonesia, because it was shallow. In the Arabian Gulf exercise, Santa Fe was assigned to attack another sub, the USS Olympia, which was playing the role of an enemy diesel boat. is the true story of how the USS Santa Fe skyrocketed from worst to first in the fleet by challenging the U.S. Navy's traditional leader-follower approach. The speech changes the crew's mind, but Walton fears only temporarily. The executive officer (XO) on Santa Fe required department heads to check out with him before leaving for the day, so he could go over tasks he had given them to do and ensure they werenât leaving with something major undone. A rear admiral was on board observing the exercise, which would demonstrate not only Santa Feâs abilities, but also the ability of a U.S. submarine to attack and sink a submarine in shallow water. When Santa Fe arrived in port, the crew needed to hook up four shore power cables so it could shut down its reactor. On the way to San Diego, Marquet learned that when you give middle managers control over their teams, you canât assume theyâll act in the teamâs interest. They had been tracking the messages and filing them in a three-ring binder. Marquetâs goal was to create a leader-leader structure by pushing controlâthe authority to decide what to do and howâdownward to the officers and crew. Marquet needed a success to convince skeptics that his leader-leader model would work. 2015/12/14 2014/10/23 Business Hacker Book summaries. Author of Turn The Ship Around Consistently and regularly the Top Rated speaker at conferences. They have innovative ideas and suggestions to share with their supervisors. When people see themselves as followers, they stop thinking and do as their bosses say. On the way, they would be practicing drills and operational skills. In many organizations, managers and employees are focused on avoiding errors rather than on achieving excellence. Corporations call this command and control. After beginning his career as a junior officer on USS Sunfish, Marquet was assigned as an engineer on USS Will Rogers, a nuclear-powered ballistic missile submarine known as a boomer, armed with 16 Poseidon missiles. With little room for error, a nuclear submarine is an unlikely setting for trying out a new leadership model. The key personnel on the 135-person crew were: During Christmas break, Marquet wandered around the ship, where a skeleton watch crew was performing routine duties. Intrigued by his compelling story, I linked over to his book, Turn the Ship Around! The chiefsâ new authority generated excitement and strengthened the connection between the chiefs and the sailors. Taking over the dissatisfied nuclear submarine crew as Captain, Marquet transformed them into one of the most respected teams in the US Navy. tells the story of how Captain David Marquet successfully transformed the USS Santa Fe in less than a year, from the worst-performing submarine in its fleet to the best. Numerous large vessels, as well as ferries and fishing boats, used it daily, which made the three-day passage tricky. 041614 1. He authored the bestselling book Turn the Ship Around! Create guiding principles to aid decision-making. parallels the structure of the main book. Marquet and his officers used the following mechanisms to strengthen the crewâs technical competence: On Saturday morning, Santa Fe officers and observers from Squadron Seven and Naval Reactors gathered to critique the petty officerâs âred tagâ mistake. Old habits die hard. During this process, a petty officer violated a critical rule. Do the SWOT analysis of the Turn the Ship Around! Encourage questions, not blind obedience. Eye opening – You’ll be offered highly surprising insights. We look at every kind of content that may matter to our audience: books, but also articles, reports, videos and podcasts. In Turn the Ship Around! So they charted the... During an engineering propulsion drill, Marquet learned how a passive leader-follower mindset on Santa Fe could lead everyone off course. He started in the middle of the operation with the 12 chiefs, the senior enlisted personnel equivalent to middle managers, who supervised the crew members responsible for day-to-day maintenance and operation of the submarine. Things were going well, but a fire drill revealed yet another area where following procedure still took precedence over achieving results. The crew focused on following procedure (in this case, performing assigned duties) rather than putting the fire out. The Navy divides people into “leaders and followers,” the traditional leadership model. But things went badlyâthe crew made mistakes in maintenance that required redoing work. Its lessons are applicable to any organizationâbusiness, nonprofit, or government. David Marquet is an expert on leadership, a former submarine commander, and author of the Amazon #1 bestseller: Turn the Ship Around! Many workplaces are demotivating and job satisfaction is at an all-time low because they use a traditional leader-follower model, where employees follow direction rather than making their own decisions. Further, typical fire drills were aimed at practicing techniques, which made crews focus on process. That if you want people to think, you need to "give control, create leaders" not "take control, attract followers." At getAbstract, we summarize books* that help people understand the world and make it better. No harm was done but he'd violated a âred tag.â Red tags are attached to critical controls on a submarine so that they canât be removed to activate the controls without going through clearance procedures. Turn The Ship Around! The officers reviewed the binder once a week to forward requests and keep track of the work, but sometimes they dropped the ball. He transformed the demoralized crew into an empowered, motivated fighting force in just a year by replacing the militaryâs traditional âleader-followerâ or command-and-control structure with a âleader-leaderâ model that gave crew members control over their work. To prevent disaster, crews needed to have hoses on a fire within two minutes. (A) . Turn the Ship Around! Create a sense of mission by connecting present efforts with the past accomplishments. Instead of involving himself in details, he tried explaining the objectives and leaving it to the crew to determine how to meet them. Overview – You’ll get a broad treatment of the subject matter, mentioning all its major aspects. People who are treated as followers become passive. Marquet had been in command for 12 days when Santa Fe headed out to sea after repairs and maintenance, to further prepare for the Commodoreâs four-day inspection. The crew had to locate and fix the problem, then restart the reactor. is the true story of how the Santa Fe skyrocketed from worst to first in the fleet by challenging the U.S. Navy's traditional leader-follower approach. A framework for implementing change in any organization, one of acting your way to new thinking. Both chiefs and crew became more engaged in their work and the overall mood was more upbeat. Here is a brief summary of ‘Turn the Ship Around” by David Marquet – a great leadership book which talks about how great leaders follow a “Leader-Leader” structure instead of a “Leader-Follower” structure by giving up control, by being competent by pushing decision making to the lower levels of the organization and providing a clarity of purpose. What kinds of mistakes have your employees made by acting on autopilot? He decided not to replace anyone on the crew, to send the message that he believed Santa Fe had a leadership problem, not an incompetent crew. There was an oil leak the crew couldnât fix at sea and the submarine was running out of oil. Also, the improvements that come with the leader-leader model are lasting because theyâre not dependent on one leaderâs skill or personality. Scientific – You’ll get facts and figures grounded in scientific research. Turn the Ship Around –A true story of turning Followers into Leaders. Marquet explains how to implement leader-leader and how to use his “deliberate action” and “I intend to” management strategies. The diving officer of the watch conducted a briefing (read the procedures out loud), but no one paid attention to this formality. Summary Although some of the concepts presented in Turn The Ship Around might seem like common sense, being able to implement those concepts is quite another story. Most people are enthusiastic when they start new jobsâthey have energy and ideas, but their initiative is quickly squelched by bosses and coworkers who tell them, âWe tried that beforeâ and âJust do what youâre told.â Consequently, they fall in line and do the minimum required. They identified several possible reasons for the insufficient initiative. Hot Topic – You’ll find yourself in the middle of a highly debated issue. Capt. Fire is potentially catastrophic on a submarine. Select the sections that are relevant to you. The book is consistently listed as a “top read” and is a #1 best seller on Amazon. and former commander of the USS Santa Fe. What we say here about books applies to all formats we cover. In contrast, Marquet pushed control down to where the information originated. In this summary of Turn the Ship Around!, you will learn:. The officer on deck knew this, but he passively passed Marquetâs order... To get Santa Feofficers and crew members thinking proactively rather than seeking permission or orders, Marquet required everyone to state their intended actions, beginning with the phrase, âI intend toâ¦â. They missed deadlines and fell behind schedule. For experts – You’ll get the higher-level knowledge/instructions you need as an expert. The US Navy operates with a traditional “leader-follower” management structure. Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. The exercise was designed to send a message of deterrence to potential U.S. adversaries.
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